Terms and Conditions

Effective Date: January 1, 2026

Last Updated: January 28, 2026

Welcome to HeroFund USA

These Terms and Conditions govern your use of the HeroFund USA website (herofundusa.org) and the services provided through this website. By accessing or using our website, you agree to be bound by these Terms and Conditions.

About HeroFund USA

HeroFund USA, Inc. is a 501(c)(3) nonprofit organization dedicated to providing funding for state-of-the-art personal protection equipment and safety resources to first responders. We are headquartered at 1200 NW South Outer Road, Blue Springs, MO 64015.

Use of Our Website

Acceptable Use

You may use our website to:

  • Learn about our mission and services
  • Make donations to support first responders
  • Register for fundraising events
  • Submit equipment funding requests (if you are an eligible first responder or department)
  • Access information about our programs and impact

Prohibited Activities

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to any portion of the website
  • Interfere with or disrupt the website or servers
  • Transmit any viruses, malware, or other harmful code
  • Collect information about other users without their consent
  • Impersonate any person or entity

Donations and Payments

Payment Processing

HeroFund USA uses secure third-party payment processors to handle donations and payments. When you make a donation or payment through our website, you will be subject to the terms and conditions of these third-party payment processors. We do not store your complete credit card or banking information on our servers.

Donation Policy

All donations to HeroFund USA are:

  • Tax-Deductible: HeroFund USA is a 501(c)(3) organization. Donations are tax-deductible to the extent allowed by law. You will receive a receipt for your donation via email.
  • Non-Refundable: Due to the nature of our mission and immediate deployment of funds to support first responders, donations are generally non-refundable. If you believe there has been an error with your donation, please contact us immediately at community@herofundusa.org.
  • Voluntary: All donations are voluntary and made without expectation of goods or services in return, unless specifically indicated (such as event tickets or sponsorship benefits).

Recurring Donations

If you set up a recurring donation:

  • You authorize us to charge your payment method on the schedule you selected
  • You may cancel your recurring donation at any time by contacting us or managing your donation through your donor account
  • Cancellations will take effect for the next scheduled donation

Event Registration and Sponsorships

Event registrations and sponsorships may have different refund policies depending on the specific event. These policies will be clearly stated during the registration process.

Equipment Funding Requests

Eligibility

Equipment funding requests are subject to:

  • Our annual application window (typically January 1-31)
  • Verification of first responder or department status
  • Our 50/50 matching fund requirements
  • Equipment eligibility guidelines
  • Available funding

Request Process

By submitting an equipment funding request through our website:

  • You certify that all information provided is accurate and complete
  • You authorize us to verify your status and the information provided
  • You understand that submission does not guarantee approval or funding
  • You agree to provide required documentation as requested
  • You agree to our reporting and follow-up requirements if funding is awarded

User Accounts and Donor Dashboard

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activities that occur under your account
  • You must provide accurate and current information
  • You must notify us immediately of any unauthorized use of your account

Intellectual Property

Our Content

All content on the HeroFund USA website, including but not limited to text, images, logos, graphics, videos, and software, is the property of HeroFund USA or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may:

  • View and download content for personal, non-commercial use
  • Share our content on social media using provided sharing tools
  • Link to our website from your own website or social media

You may not:

  • Reproduce, modify, or distribute our content without written permission
  • Use our logos, trademarks, or branding without authorization
  • Remove or alter any copyright or trademark notices

User-Submitted Content

If you submit content to our website (such as testimonials, comments, or photos):

  • You grant HeroFund USA a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content
  • You represent that you own or have the right to submit the content
  • You agree that we may use your content for promotional purposes

Third-Party Links and Services

Our website may contain links to third-party websites, including payment processors, social media platforms, partner organizations, event venues, and media partners.

We are not responsible for:

  • The content or privacy practices of third-party websites
  • Any transactions you conduct with third parties
  • The availability or accuracy of third-party services

We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. We collect, use, and protect your personal information as described in that policy. Key points include:

  • We collect information necessary to process donations and communicate with you
  • We use secure technology to protect your payment information
  • We do not sell or share your personal information with third parties for marketing purposes
  • You have rights regarding your personal data

Please review our complete Privacy Policy for detailed information.

Forms and Communications

Form Submissions

By submitting any form on our website, you consent to receive email communications from HeroFund USA related to your submission.

Email Communications

If you provide your email address, you may receive:

  • Donation receipts and confirmations
  • Event information and updates
  • Quarterly newsletters
  • Information about our programs and impact

You may unsubscribe from promotional emails at any time using the unsubscribe link in any email or by contacting us directly.

Disclaimers and Limitations

Website Availability

We strive to ensure our website is available at all times, but we do not guarantee:

  • Uninterrupted access to the website
  • Error-free operation
  • That the website will be free from viruses or other harmful components

We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

Information Accuracy

While we make every effort to ensure information on our website is accurate and up-to-date:

  • Information may change without notice
  • We do not warrant the accuracy or completeness of any information
  • Equipment lists, funding availability, and program details are subject to change

No Guarantee of Funding

Submission of an equipment funding request does not guarantee:

  • Approval of your request
  • Receipt of funding
  • Any specific timeline for decisions or disbursement

Limitation of Liability

To the fullest extent permitted by law:

  • HeroFund USA is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website
  • This includes damages related to donations, equipment requests, event registrations, or any other transactions
  • Our total liability shall not exceed the amount you paid to us in the 12 months preceding any claim

Accessibility

HeroFund USA is committed to making our website accessible to all users, including those with disabilities. We strive to meet recognized web accessibility standards. If you encounter any accessibility issues, please contact us at community@herofundusa.org.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms and Conditions.

We will update the "Last Updated" date at the top of this page when changes are made.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Jackson County, Missouri.

Indemnification

You agree to indemnify and hold harmless HeroFund USA, its directors, officers, employees, and volunteers from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the website
  • Your violation of these Terms and Conditions
  • Your violation of any rights of another party
  • Any content you submit to the website

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and HeroFund USA regarding your use of the website.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

HeroFund USA, Inc.

Email: community@herofundusa.org

Phone: 816-389-8970

Toll Free: 833-549-2882

Mailing Address: 1200 NW South Outer Road Blue Springs, MO 64015

Office Hours: Monday - Friday, 9:00 AM - 5:00 PM Central Time

Thank you for supporting HeroFund USA and our mission to keep first responders safe.